Rest Network, LLC. (“Rest,” “we,” “us” or “our”) connects massage therapists with customers seeking in home massage and wellness services. This Privacy Policy describes how we collect, use and share personal information in connection with our websites (collectively, the “Site”) and other digital platforms that link to this Privacy Policy (together with the Site and the “Service”); our marketing communications; and in certain offline settings where we post this Privacy Policy.

 

 

Personal information we collect

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

• Contact data, such as your first and last name, email and mailing addresses, residence, postal code, phone number, professional title, and organizational affiliation.

• Profile data, such as your username and password that you set to establish an online account with us, age, gender, biographical details, photograph, links to your profiles on various third party sites including social networks, and massage preferences including any health information you choose to provide.

• Identity data that we collect to conduct identification verification and security checks (or in the case of massage therapists, background checks and other screens permitted by law), such as a social security number, tax identification number, passport number, state or local identification number, or professional license number, and an image of the relevant identification card.

• Data about others for whom you schedule a massage, such as the massage recipient’s full name, phone number, email address, gender, birthday. Please do not schedule a massage for someone or share their contact information with us unless you have their permission to do so.

• Communications that we exchange, including when you contact us with questions, feedback, or otherwise.

• Transactional data, such as the information needed to complete your orders and/or payments on or through the Service (including name, credit card information, bank account number, billing and shipping information, insurance information), and information about payments to and from you and other details of products or services you have purchased from us.

• Marketing data, such as your preferences for receiving communications about our products, activities, events, and publications, and details about how you engage with our communications.

• Other information that we may collect which is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

 

 

Data from other sources. We obtain personal information from other sources, such as:

• Users, including massage therapist providers or customers, who can provide ratings and feedback on their massage experiences through the Services.

• Screening providers, such as providers of background check, credit check, or other screening services.

• Data providers, such as information services and data licensors that provide demographic and other information

• Public sources, such as social media platforms.

 

 

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your activity over time on our sites and other sites and online services, such as:

• Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state or geographic area.

• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

• Precise geolocation data, such as when you authorize our mobile application to access your location.

 

 

Cookies. Some of our automatic data collection is facilitated by:

• Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently and remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.

• Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.

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How we use your personal information

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We use your personal information for the following purposes or as otherwise described at the time we collect it:

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Service Delivery. We use your personal information to:

• provide, operate and improve the Service and our business;

• conduct background checks and other screens permitted by law;

• establish and maintain your user profile on the Service, including allowing users to view profiles of massage therapists;

• process provider payments and related tax filings;

• enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;

• communicate with you about the Service, including by sending announcements, updates, security alerts, and support and administrative messages;

• understand your needs, interests, and massage preferences, and personalize your experience with the Service and our communications; and

• provide support for the Service and respond to your requests, questions and feedback.

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Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business.

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Marketing and advertising. We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes:

• Direct Marketing. We may send you Rest-related or other direct marketing communications as permitted by law, including by email and mail. You may opt-out of our marketing communications as described in the Opt-out of marketing section below.

• Interest-based advertising. We may contract with third-party advertising companies and social media companies to display ads on our Service and other sites. These companies may use cookies and similar technologies to collect information about you (including the device data, online activity data and/or geolocation data described above) over time across our Service and other sites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. These ads are known as "interest-based advertisements." You can learn more about your choices for limiting interest-based advertising, in the Advertising choices section below.

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Compliance and protection. We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

• protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);

• audit our internal processes for compliance with legal and contractual requirements and internal policies;

• enforce the terms and conditions that govern the Service; and

• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

 

 

How we share your personal information

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We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

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Affiliates. Our corporate parent, subsidiaries, and affiliates, for purposes consistent with this Privacy Policy.

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Service providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as IT, hosting, customer relationship management and support, print and mail fulfillment, data management, email delivery, marketing, website analytics, and providers of background, credit, and other screening services).

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Advertising partners. Third party advertising companies that collect information about your activity on the Site and other online services to help us advertise our services, and/or use hashed customer lists that we share with them to deliver ads to them and similar users on their platforms.

Professional advisors. Professional advisors, such as lawyers, auditors and insurers, where necessary in the course of the professional services that they render to us.

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Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and operations purposes described above.

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Business transferees. Relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Rest or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties on our Service, that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

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