Privacy Policy 

REST Network LLC, doing business as REST ("REST," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• visit www.restmassage.net;

• create or use an account;

• book or receive mobile massage or wellness services;

• book or receive services at a REST studio location;

• enroll in a membership;

• purchase gift cards, packages, or other services;

• communicate with REST;

• participate in corporate, group, or event services;

• interact with our emails, text messages, advertisements, social media, or other communications; or

• otherwise interact with REST online or offline.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

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1. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with REST and the services you request.

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A. Contact Information

We may collect information such as:

• first and last name;

• email address;

• telephone number;

• mailing address;

• service address;

• billing address;

• city, state, and ZIP code;

• employer or organization name when relevant to a corporate or event booking; and

• other contact information you choose to provide.

For Mobile Services, we may collect the location where you request the service, including a residential address, hotel, workplace, assisted living facility, nursing facility, event venue, or other approved service location.

For Studio Services, we may collect information relating to the studio location you book or visit.

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B. Account and Profile Information

If you create an account or profile with REST, we may collect:

• username;

• password or authentication credentials;

• account preferences;

• booking history;

• preferred locations;

• preferred Providers;

• massage or service preferences;

• membership information; and

• other information associated with your REST account.

Passwords may be processed and stored through our website or authentication service providers rather than being directly accessible to REST.

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C. Appointment and Service Information

When you book or receive a service, we may collect information such as:

• appointment date and time;

• requested service;

• appointment duration;

• service location;

• Provider preference;

• gender preference for a Provider;

• booking notes;

• access instructions;

• parking or building information;

• service history;

• cancellations and no-shows;

• requests or preferences relating to your appointment; and

• records reasonably necessary to manage or document the service.

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D. Health and Intake Information

Certain REST services require information that may relate to your health, physical condition, or ability to safely receive massage therapy or wellness services.

Depending on the service, we may collect information such as:

• injuries;

• areas of pain, tension, soreness, or discomfort;

• pregnancy status;

• surgeries;

• medications;

• allergies;

• physical limitations;

• medical conditions;

• treatment goals;

• contraindications;

• massage history;

• areas to avoid;

• pressure preferences; and

• other health-related information you voluntarily provide through an intake form, consultation, booking form, communication, or conversation with a Provider.

We collect this information to help determine whether a requested service is appropriate, allow Providers to modify services where appropriate, promote client safety, maintain required records, and provide the services you request.

REST does not request that clients provide more health information than reasonably necessary for the applicable service.

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E. Information About Other People

You may book services for another individual.

When you do so, we may collect information about that person, including:

• name;

• telephone number;

• email address;

• service address;

• age or date of birth where relevant;

• appointment information;

• service preferences; and

• health or intake information when necessary for the service.

You should provide another person's personal information to REST only when you are authorized to do so.

The individual receiving the service may also be required to complete his or her own intake, consultation, consent, or other forms.

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F. Information Concerning Minors

REST may collect information concerning minors when a parent or legal guardian requests or authorizes services for the minor.

This may include:

• the minor's name;

• age or date of birth;

• parent or guardian information;

• required consent;

• appointment details;

• relevant health or intake information; and

• information reasonably necessary to provide the requested service.

We do not knowingly collect personal information directly from children for general website use or marketing where parental consent is required by applicable law.

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G. Payment and Transaction Information

When you make a purchase or payment, we may collect or process information such as:

• name;

• billing address;

• payment status;

• amount paid;

• purchase or booking details;

• membership transactions;

• refunds;

• credits;

• invoices; and

• transaction identifiers.

Payment card information is generally processed by third-party payment processors.

REST may not directly receive or store the complete payment card number depending on the payment system used.

Our payment processors may collect information necessary to authorize and process your transaction according to their own privacy policies and security practices.

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H. Membership Information

If you enroll in a REST membership, we may collect and maintain information concerning:

• membership type;

• enrollment date;

• billing schedule;

• payment status;

• membership benefits;

• appointments or credits associated with the membership;

• membership changes;

• cancellation requests; and

• communications relating to your membership.

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I. Provider and Professional Information

For massage therapists, Healthcare Providers, contractors, prospective Providers, or other professionals who work with or seek to work with REST, we may collect information such as:

• name;

• contact information;

• professional biography;

• photograph;

• licenses;

• certifications;

• credentials;

• education and experience;

• availability;

• service areas;

• tax information;

• payment information;

• identity verification information;

• insurance information;

• background screening information where permitted by law; and

• other information necessary to evaluate, onboard, schedule, pay, or manage Providers.

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J. Communications

We may collect communications you exchange with us, including communications through:

• email;

• text message;

• telephone;

• contact forms;

• website chat or messaging;

• social media;

• customer support;

• surveys;

• reviews;

• feedback; and

• other communication channels.

We may maintain records of these communications as reasonably necessary for customer service, booking management, safety, dispute resolution, training, fraud prevention, or other legitimate business purposes.

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K. Website and Device Information

When you use our website or other digital services, we and our service providers may automatically collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• device identifiers;

• referring website;

• pages visited;

• links clicked;

• date and time of access;

• approximate geographic location derived from an IP address;

• website interactions;

• session information; and

• other technical information regarding your use of our website.

We may use this information to operate and secure the website, understand how visitors use it, diagnose technical problems, improve our services, measure marketing performance, and prevent fraud.

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2. LOCATION INFORMATION

REST may collect location information when it is reasonably necessary to provide a service.

For example, clients requesting Mobile Services provide the address where the appointment will occur.

We may also receive general geographic information, such as city or region, based on an IP address.

We do not collect precise device geolocation merely because you visit our website unless a feature you choose to use requires location access and you authorize that access.

You may control device-based location permissions through your device or browser settings when applicable.

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3. COOKIES AND SIMILAR TECHNOLOGIES

REST and companies that provide services to us may use cookies, pixels, tags, web beacons, analytics tools, and similar technologies.

These technologies may be used to:

• keep our website functioning;

• remember preferences;

• support account or booking functionality;

• understand website traffic;

• identify technical problems;

• measure website performance;

• understand how visitors interact with our website;

• measure advertising effectiveness;

• prevent fraud or abuse; and

• provide or measure advertising where permitted by law.

A cookie is a small data file stored on your browser or device.

Some cookies are necessary for the website to function. Others may be used for analytics, preferences, or advertising.

Your browser may allow you to block or delete cookies. Certain website features may not function properly if necessary cookies are disabled.

Where required by applicable law, we will provide appropriate choices regarding nonessential cookies or similar technologies.

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4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

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Providing REST Services

We use personal information to:

• process and manage bookings;

• provide Mobile Services and Studio Services;

• coordinate Providers;

• match Providers with appointments;

• communicate appointment information to Providers;

• process payments;

• maintain client accounts;

• administer memberships;

• manage gift cards, packages, and credits;

• provide appointment confirmations and reminders;

• process cancellations and rescheduling requests;

• manage customer service requests;

• maintain service and booking records; and

• otherwise provide services requested by our clients.

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Safety and Service Appropriateness

We may use intake and health-related information to:

• assist a Provider in preparing for an appointment;

• identify potential contraindications;

• determine whether a service should be modified;

• document client preferences;

• promote client and Provider safety; and

• determine whether a requested service can reasonably be provided.

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Provider Management

We may use Provider information to:

• verify licenses or credentials;

• conduct legally permitted screening;

• determine service areas and availability;

• assign appointments;

• communicate with Providers;

• process Provider payments;

• maintain tax or business records; and

• manage our professional network.

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Customer Service and Communications

We may use personal information to:

• answer questions;

• respond to requests;

• resolve complaints;

• communicate about an appointment;

• notify you about changes or cancellations;

• provide customer support;

• send account or membership information; and

• communicate administrative or policy updates.

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Business Operations

We may use information to:

• operate and improve REST;

• analyze service demand;

• evaluate business performance;

• improve website functionality;

• develop services;

• maintain records;

• conduct accounting;

• prevent fraud;

• protect our business;

• enforce our Terms & Conditions and other agreements; and

• manage legal, insurance, accounting, and administrative matters.

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Legal and Safety Purposes

We may use personal information when reasonably necessary to:

• comply with applicable law;

• respond to lawful legal requests;

• establish, exercise, or defend legal claims;

• protect clients, Providers, employees, REST, or others;

• investigate suspected fraud or misconduct;

• investigate safety incidents;

• enforce our policies; or

• cooperate with appropriate authorities when required or permitted by law.

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5. MARKETING

REST may use contact information and information about your relationship with REST to communicate with you about services, locations, promotions, memberships, events, availability, or other REST offerings where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the email.

Marketing communications are separate from transactional communications.

Even if you opt out of marketing communications, REST may continue sending communications reasonably necessary to administer:

• an existing appointment;

• a payment;

• your account;

• a membership;

• a request you submitted;

• an ongoing customer service matter; or

• another existing business relationship.

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6. TEXT MESSAGES AND MOBILE INFORMATION

REST may send text messages relating to bookings, confirmations, reminders, scheduling, account matters, customer service, or other requested services.

Promotional or marketing text messages will be sent only as permitted by applicable law and subject to any consent requirements that apply.

Message frequency may vary. Message and data rates may apply.

Where applicable, you may reply STOP to opt out of text messages or HELP for assistance.

Opting out of marketing text messages will not necessarily prevent REST from contacting you through another permitted method concerning an existing appointment, transaction, or customer service matter.

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes.

Information may still be disclosed to service providers that assist REST in delivering text messages or operating our communications systems when necessary to provide those services and subject to appropriate restrictions.

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7. ADVERTISING AND ANALYTICS

REST may use third-party analytics, advertising, search engine, or social media services to understand website traffic, measure advertising effectiveness, and advertise REST services.

Depending on the technologies used, these companies may collect information concerning your device, browser, website interactions, or online activity through cookies, pixels, or similar technologies.

REST may also use information such as customer lists or contact information in a privacy-enhanced or hashed format to create or measure advertising audiences where permitted by applicable law.

Where applicable law provides the right to opt out of targeted advertising, the sale of personal data, or certain forms of sharing, REST will honor applicable valid requests as required by law.

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8. HOW WE DISCLOSE PERSONAL INFORMATION

REST does not disclose personal information indiscriminately.

We may disclose information to the following categories of recipients when reasonably necessary.

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Providers and Healthcare Providers

We may provide appropriate information to the Provider assigned to your appointment.

This may include:

• your name;

• appointment location;

• telephone number when necessary;

• appointment date and time;

• requested service;

• relevant preferences;

• access instructions; and

• information reasonably necessary for the Provider to safely and appropriately provide the requested service.

Providers should use client information only for appropriate professional and service-related purposes.

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Service Providers

We may disclose personal information to companies that perform services on our behalf, including providers of:

• website hosting;

• online booking;

• payment processing;

• customer relationship management;

• email;

• text messaging;

• communications;

• website analytics;

• advertising services;

• cloud storage;

• information technology;

• security;

• accounting;

• legal services;

• insurance;

• identity verification; and

• other operational services.

These companies may access information only as reasonably necessary to perform services for REST, subject to applicable agreements and law.

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Professional Advisors

We may disclose information to attorneys, accountants, insurers, auditors, consultants, and other professional advisors when reasonably necessary for the services they provide to REST.

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Corporate and Event Clients

When REST provides services for an employer, organization, corporate wellness program, private event, or similar group, we may provide the event organizer with administrative information reasonably necessary to manage the event.

REST does not ordinarily provide an employer or event organizer with a participant's confidential health or intake information merely because the employer or organization paid for the service.

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Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary or appropriate to:

• comply with applicable law;

• respond to a subpoena, court order, warrant, or other lawful process;

• protect the safety of a client, Provider, employee, or another person;

• prevent or investigate fraud;

• investigate unlawful or inappropriate behavior;

• protect REST's rights or property; or

• establish, exercise, or defend legal claims.

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Business Transactions

If REST is involved in a merger, acquisition, financing, reorganization, sale of assets, change of ownership, or similar business transaction, personal information may be disclosed or transferred as part of that transaction subject to applicable law.

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9. WE DO NOT SELL HEALTH INFORMATION FOR MARKETING PURPOSES

REST does not sell client health or massage intake information to third parties for their independent marketing purposes.

REST also does not disclose text-message opt-in consent to third parties for their independent marketing or promotional purposes.

If REST's practices materially change in the future, we will update this Privacy Policy and obtain consent where applicable law requires consent.

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10. SENSITIVE PERSONAL INFORMATION

Some information processed by REST may be considered sensitive personal information under applicable privacy laws.

Depending on the jurisdiction, this may include certain:

• health information;

• precise geolocation information;

• account credentials;

• information concerning minors; or

• other information defined as sensitive by applicable law.

REST processes sensitive information only for reasonably necessary business or service purposes and in accordance with applicable law.

Where applicable law requires consent before processing certain sensitive information, REST will obtain the consent required by that law.

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11. DATA SECURITY

REST takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

These measures may include access restrictions, authentication controls, secure service providers, account protections, and other safeguards appropriate to the nature of the information.

However, no website, electronic communication, database, or information system can be guaranteed to be completely secure.

You are responsible for protecting passwords and other login credentials associated with your account and should notify REST if you believe your account has been compromised.

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12. DATA RETENTION

REST retains personal information for as long as reasonably necessary to:

• provide services;

• maintain client or Provider records;

• administer memberships;

• complete transactions;

• meet professional recordkeeping obligations;

• comply with legal, tax, accounting, insurance, or regulatory requirements;

• resolve disputes;

• enforce agreements;

• protect against fraud; and

• support legitimate business operations.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

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13. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• confirm whether REST processes your personal information;

• request access to certain personal information;

• obtain a copy of certain personal information;

• correct inaccurate personal information;

• request deletion of certain personal information;

• opt out of certain targeted advertising;

• opt out of certain sales or sharing of personal information;

• withdraw consent where processing is based on consent; and

• appeal certain decisions concerning a privacy request.

These rights are subject to exceptions and limitations under applicable law.

REST will not unlawfully discriminate against you for exercising an applicable privacy right.

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14. TEXAS PRIVACY RIGHTS

Texas residents may have rights under the Texas Data Privacy and Security Act, to the extent the law applies to REST and the particular information or processing activity.

Applicable rights may include the right to:

• confirm whether REST is processing your personal data;

• access personal data;

• correct inaccuracies;

• delete certain personal data;

• obtain certain personal data in a portable format;

• opt out of targeted advertising;

• opt out of the sale of personal data; and

• opt out of certain qualifying profiling activities.

Certain organizations, types of information, and businesses may be exempt from some requirements of the Texas Data Privacy and Security Act.

Nothing in this Privacy Policy is intended to provide fewer rights than applicable law requires.

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15. PRIVACY RIGHTS IN OTHER STATES

REST may provide Mobile Services to clients outside Texas.

Residents of certain states may have additional privacy rights under the laws of their state.

Where another state's privacy law applies to REST, we will process qualifying requests and provide applicable rights as required by that law.

Nothing in this Privacy Policy is intended to limit a non-waivable privacy right provided by applicable law.

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16. SUBMITTING A PRIVACY REQUEST

To request access, correction, deletion, or another applicable privacy right, you may contact REST at:

Contact@restmassage.net

Please include sufficient information for us to understand your request and reasonably verify your identity.

We may request additional information when reasonably necessary to verify that the person making the request is the individual to whom the information relates or an authorized representative.

We will respond within the timeframe required by applicable law.

If applicable law provides an appeal right and REST denies your request, you may submit an appeal by contacting us at the same email address and clearly stating that you are appealing the privacy decision.

We will process qualifying appeals as required by applicable law.

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17. DO NOT SELL OR SHARE REQUESTS

REST does not sell client health or massage intake information for third-party marketing purposes.

Some privacy laws define "sale" or "sharing" more broadly than the ordinary meaning of selling information for money and may include certain advertising-related data transfers.

If REST engages in an activity that qualifies as a sale or targeted-advertising disclosure under a law that applies to you, you may exercise the applicable opt-out rights by contacting:

Contact@restmassage.net

REST will also honor other legally recognized opt-out mechanisms when required by applicable law and technically applicable to our website.

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18. MARKETING CHOICES

You may opt out of marketing emails using the unsubscribe link provided in the email.

You may opt out of eligible marketing text messages by following the opt-out instructions contained in the message.

You may also contact us at:

Contact@restmassage.net

Opting out of marketing does not prevent REST from sending non-marketing communications relating to your appointments, transactions, memberships, account, safety, legal notices, or customer service requests.

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19. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or services operated by third parties.

REST does not control the privacy practices of those third parties.

When you leave our website or interact directly with another company's service, that company's privacy policy may apply.

We encourage you to review the privacy policies of services you use.

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20. SOCIAL MEDIA

REST may maintain profiles on social media platforms.

If you interact with REST through a social media platform, the platform may collect or process information according to its own privacy policies.

Information you post publicly may be visible to REST and others.

Please use caution before publicly posting personal, health-related, financial, or other sensitive information.

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21. CHILDREN'S PRIVACY

REST's website and general online services are not directed toward children under thirteen (13).

We do not knowingly collect personal information online directly from children under 13 for general website, account, or marketing purposes without any consent required by applicable law.

This does not prevent a parent or legal guardian from providing appropriate information concerning a minor when requesting massage or wellness services for that minor.

If we learn that personal information has been collected from a child in a manner prohibited by applicable law, we will take reasonable steps to address the information as required.

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22. DE-IDENTIFIED AND AGGREGATED INFORMATION

REST may create aggregated, anonymized, or de-identified information from personal information where reasonably appropriate.

We may use this information for purposes such as:

• analyzing service demand;

• understanding business trends;

• improving services;

• measuring performance;

• planning service areas or locations; and

• other lawful business purposes.

Where required by law, REST will maintain de-identified information in de-identified form and will not attempt to reidentify it except as permitted by law.

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23. CHANGES TO THIS PRIVACY POLICY

REST may update this Privacy Policy from time to time to reflect changes in:

• our services;

• studio locations;

• Mobile Services;

• technology;

• business practices;

• legal requirements; or

• the types of information we process.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required by applicable law.

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24. CONTACT US

If you have questions regarding this Privacy Policy or REST's privacy practices, or if you would like to exercise an applicable privacy right, contact:

REST Network LLC
Doing Business As: REST
Website: www.restmassage.net
Email: Contact@restmassage.net